About Us (WCD)
Consulting Services
Agencies and programs can contact a WCD consultant for guidance on how to effectively leverage the Web as a communications outreach tool.
Design and Content Management
WCD consultants provide design and content guidance as well as ensure your site meets federal laws and OMB and HHS standards. WCD, with OCIO, also handles domain waiver requests for .org or .gov Web sites.
New Media
Talk to a consultant in the HHS Center for New Media about how to effectively use new media such as RSS, blogs, podcasts, etc. Contact the New Media team at newmedia@hhs.gov.
Usability
Thinking about redesigning an existing website or creating a new site? Why not maximize the users’ experience of your site? We can help you evaluate your proposed or current site design; develop a look and feel; assess the site’s information architecture; and plan and conduct usability tests. HHS maintains two fully-equipped test labs that are available to all HHS offices and programs at no charge. We also make these labs available to other federal agencies. Because the labs are in high demand, we advise you to schedule lab time well in advance of your intended website launch date. Please contact Usabilityinfo@hhs.gov or call (202)708-0102 for further information, or to schedule a consultation or a lab.
Frequently Asked Questions
WCD provides Department-wide guidance to assist you in writing consistent, succinct, and professionally written questions and answers. WCD uses Google to search departmental FAQs.
Translation
Ask WCD about the translation process and requirements. All translations must be peer reviewed for accuracy, as well as go through OPA product review.
Staff Services
The Web Communications Division staff serve as consultants to HHS Operating and Staff Divisions. The creation of sites in a vacuum; sites with maze-like navigation; “flashy” homepages; and office-centric sites that are not user-focused does not work.
Our staff will help you to identify your target audience/consumer, related content, Web site goals and agency fit, information architecture, development and maintenance of content and resources. We can assist you in making sure your site meets 508 compliancy.